Privacy Policy

Builders' Hardware Ltd. is fully-committed to ensuring your privacy and safety whenever you visit our website. In line with this, we have created this policy to guide you on how we use and protect the information and data you provide us with.

Information Collection

When using our website, you are required to provide important personal information such as your name and email address. This information along with the rest that we collect during registration are used to make communication with you more personal, and to improve your experience when using our website.

Only authorized employees within Builders' Hardware are allowed to view and access this account information. All information collected will be used ONLY for the following purposes:

• Record keeping.
• To help improve the company’s products and services.
• Forwarding of the company’s new products, promotions, or other information offered by us or by our authorized third-party affiliates; which we feel you will find useful.
• Market research purposes.

There may be instances when Builders' Hardware provides your personal data to a third-party payment processor. However, this is done only to ensure the hassle-free payment of your current balances. Companies who are given your personal information are required to keep this data confidential and secure, and can only use it based on their agreement with us.

Additionally, we do not collect or store credit card or payment information. We use a third-party payment gateway, First Atlantic Commerce, to process payments made to us via a secure Hosted Payment Page that is hosted and managed by FAC. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers.

Please note that First Atlantic Commerce's use of your personal information is governed by their privacy policy, which can be found on their website. We encourage you to review their policy to understand how your information is being handled and protected.

Information Sharing and Legal Disclosures

Builders' Hardware Ltd. may share your personal information in the following circumstances:

• When required by law or in response to legal proceedings
• To establish, protect, or exercise our legal rights
• During business transactions such as mergers, acquisitions, or asset sales

In the event of a change in our information practices, we will update this Privacy Policy on our website and app.

Your Rights

You can opt-out of marketing communications at any time by following the instructions provided in our emails. We reserve the right to update this policy at any time, and we will notify you of any significant changes via a prominent notice on our website.

Children's Privacy

We do not knowingly collect information from children under 13. If you believe your child has provided us with personal information without your consent, please contact us at online@buildershardwarebelize.com, and we will delete the information.

Security

Builders' Hardware regularly inspects its systems and data to ensure you get the best service possible. To prevent your account and information from being compromised, we have integrated electronic and managerial procedures to protect the data collected online. All account information is stored in a secure database which is maintained and monitored closely by our personnel.

We do not collect or store credit card or payment information. Instead, First Atlantic Commerce provides a secure hosted payment page with tokenization capabilities, where you can enter your payment information directly. Tokenization is a process that replaces sensitive card information with a unique identifier or token, further enhancing the security of your transactions. This method ensures that your sensitive card information is submitted through a secure channel and is not stored on our systems. The hosted payment page is fully PCI compliant, adhering to the Payment Card Industry Data Security Standard (PCI DSS), which is a set of security standards designed to protect cardholder data and reduce the risk of data breaches.

Should any unauthorized action against our data and systems take place, we will conduct the necessary investigations with the intent of prosecuting or taking civil proceedings against those responsible, and to recover and fix any form of damage.

Confidentiality and Disclosure of Information Builders' Hardware considers the personal records of our clients and all other information provided by them as confidential. As such, we will not divulge this information to any third-party other than those listed as our authorized affiliates. However, we may disclose information - if legally required by the appropriate authorities - to comply with any government regulation or request to assist in the investigation of suspected fraud or any other potential threat.

Builders' Hardware does not disclose, sell, or rent any personal information received from our clients to any unauthorized third party. We also do not use your email address for unsolicited mail. Emails and other form of communication sent by the company will solely be in connection with the provision of the agreed services and products.

Contact

For any questions or concerns regarding this Privacy Policy, please reach out to us at online@buildershardwarebelize.com.