Return & Exchange Policy

At Builders Hardware Ltd., we prioritize hassle-free returns! You may return or exchange items within 6 business days, provided they are in unused, undamaged, and sellable condition. All returns should include the original packaging and any accessories.

Please note: Certain items cannot be returned or exchanged, including power equipment, light bulbs, breakers, mixed paint, water heaters, and cut-to-order items (pipe, rope, wire, chain, etc.) where we confirm that it is a factory defect. 

How to Initiate a Return

For Online Orders:

• To start a return, email our support team at online@buildershardwarebelize.com, and we will guide you through the process. Returns can typically be made in-store during business hours or arranged via courier service.

For In-Store Purchases:

• Please return to our store at Builders Hardware, Constitution Drive, Belmopan, Cayo. For inquiries prior to your return, feel free to email us or visit our contact page for further information.

Defective Items & Warranty Claims

Builders Hardware Ltd. will replace any defective items at no cost to you. For warranty or defective product issues. If you suspect an item is defective, email online@buildershardwarebelize.com or visit us in-store for assistance.

Refunds & Store Credit

While we do not offer cash refunds, store credit in the form of gift cards will be provided. Please note: All electrical products are non-refundable.

We appreciate your business and are here to make returns as seamless as possible!